Order
To place an order:
Mail or fax the Order Form (PDF/Excel) to:
Ballard & Tighe, Publishers
P.O. Box 219
Brea, CA 92822-0219
Fax: 1-714-255-9828

You can also place your order by:
Our Guarantee

We offer the best products and customer service in English language development, and we want you to be completely satisfied.

  • Any shipping errors by Ballard & Tighe will be corrected promptly at our expense.
  • Any defective materials will be replaced at our expense.
  • Upon receipt, please examine materials carefully before stamping or marking them in any way.
  • Call Customer Service immediately at 1-800-321-4332 if there are discrepancies in your order.
Price & Terms

Prices are subject to change without notice. Accounts are due and payable within 30 days of invoice. All orders are F.O.B. shipping point, Brea, California.

For orders from individuals, please enclose pre-payment, including appropriate state sales tax and shipping/handling charges. Please call Ballard & Tighe for confirmation of correct total before submitting your order. For your convenience, we accept VISA/MasterCard/Discover/American Express orders.

Shipping & Handling

Most orders are shipped within 5 working days of receipt, and our usual method of shipment is United Parcel Service (UPS). Allow 2 weeks for delivery. Select one of the following shipping options when placing your order. These charges are approximate. If percentages do not cover actual shipping charges, actual shipping charges plus 3.5% handling will be charged:

  • UPS Ground Service at 7 1/2% to areas west of the Mississippi River and 10% to areas east of the Mississippi River.
  • UPS 3rd Day Select at 12%. Minimum shipping charge is $11.00.
  • UPS 2nd Day Air at 15%. Minimum shipping charge is $16.00.
  • UPS Next Day Air at 20%. Minimum shipping charge is $33.00.
  • AK, HI, and foreign country shipments will be billed actual shipping charges plus handling.

NOTE: Customers may save on shipping/handling for orders over $5,000. Contact Customer Service at 1-800-321-4332 for confirmation of shipping and handling charges.

Return Policy

If you discover that you made an error on your purchase order or if you wish to exchange materials, the following conditions apply to returns and exchanges:

  • Returns and exchanges will be accepted within 30 days of receipt at customer’s warehouse/site.
  • Materials returned must be the current edition, be in print, and be in resalable condition.
  • All returned materials must be unmarked and be in the original box. Pre-packaged items must have their original wrappers on them.

Call 1-800-321-4332 to receive approval for returns. After receiving approval to return materials, please follow these steps:

  1. Pack materials carefully and send them to us (at your expense). We recommend that you insure all return packages.
  2. Include a copy of the invoice or a note indicating the invoice number in all packages.
  3. Send returns to:
    Ballard & Tighe, Publishers
    c/o Returns Department
    471 Atlas Street
    Brea, CA 92821

NOTE: The original shipping and handling charges will be retained by Ballard & Tighe. Additional shipping and handling charges will be incurred by the customer to cover the delivery of new materials on exchanges.

*Credit will be given on account upon receipt of materials at Ballard & Tighe.

Copyright & Licensing Information

Copyright Information

All of Ballard & Tighe’s materials and products are copyrighted to protect the original works of authorship. None of the Ballard & Tighe materials may be copied unless permission to reproduce is expressly granted directly on the material. For example, Ballard & Tighe blackline masters are sold with the right to reproduce the materials for one teacher’s classroom or for one test examiner only. They are not to be copied for or given to other teachers or examiners for their use. In all other cases, however, no part of the publications may be reproduced in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher. Copyright laws absolutely prohibit the copying of standardized tests such as the IPT and ELTiS and consumable works such as the IPT and ELTiS Test Booklets, IPT and ELTiS Answer Sheets, Creative IDEAS Activity Books, the Champion Writers and Testers, and the Carousel Testers. The Hands-On Grammar electronic files are for one teacher's use in one classroom only. In addition, no derivative work (such as a district-made answer sheet) based on a copyrighted work may be created without the publisher’s written permission. Ballard & Tighe takes very seriously infringement of its copyrights and will follow through with legal action, if necessary. If you have any questions about copyright issues related to Ballard & Tighe materials or if you would like to request permission to reproduce copyrighted material published by Ballard & Tighe, please contact us by writing to Ballard & Tighe, Publishers, P.O. Box 219, Brea, CA 92822-0219.

Licensing: Use of Ballard & Tighe Normative Data

Ballard & Tighe’s normative data are proprietary and cannot be published, reproduced, disseminated, or used, in whole or in part, in any manner or format without permission in writing from the publisher. Anyone wishing to utilize Ballard & Tighe proprietary normative data must obtain a license agreement from Ballard & Tighe and pay a license fee for use of the data. Normative data includes, but is not limited to, all the information contained in the IPT technical manuals. Use of normative data includes entering information into a computer mechanically or by hand. For further information about the use of normative data and/or to inquire about obtaining a license agreement, please contact Ballard & Tighe at 1-800-321-4332.